While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. If you do wish to return an item you are entitled to exchange, receive a credit or a full refund excluding delivery costs.
Hemingway Design is more than happy to exchange or refund goods purchased online for up to 14 days of receipt, provided goods are returned to our online store in their original, unused condition with the original packaging and tags.
All undamaged correctly returned products will be refunded to the original purchases credit card within 7 days.
We will reimburse postage for damaged, defective or incorrectly sent items only.
We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or washing instructions.
Simply email firstname.lastname@example.org advising whether you would like a refund OR exchange. Send the parcel to:
152 Beach Road
North Beach, Christchurch 8083
Please make sure you give us a daytime telephone number or your email address so we can contact you. Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement.
Goods are returned to Hemingway Design at your own expense unless the item is faulty. Please note that Hemingway Design is not responsible for the damage or loss of items being returned
EXCHANGE - You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference. Please do not send us cash or cheques, we only deal with electronic payments.
If the same style is being exchanged for a different size or colour, once we receive your return we will send out your new item/items free of charge.
CREDITS - If you wish to receive a credit for your purchase we will apply it as a credit note and when you make your next purchase you will be able to deduct the value of the credit from the total value on the checkout page. Please note credit notes are valid for 6 months from the date of issue.
REFUNDS - Your refund will be credited back to the original purchases credit card and will exclude delivery costs, unless the item is faulty. Please be aware it may take several days for the refund to show in your account.
FAULTY GOODS/INCORRECT ITEMS - Our team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery. Faulty or damaged items must be returned within 14 days of purchase.
Please be aware that general wear and tear of products does not constitute a refund.
SALE ITEMS - We do not accept exchange or refund requests for special product mark downs, samples, sale item or items that are no longer stocked unless the goods are unknowingly defective.